Adding and Publishing Articles
Creating and managing knowledge base articles for your property
Creating Articles
Articles are an essential part of your property's knowledge base, providing specific information that helps the AI assistant answer guest questions accurately.
Step-by-Step Process
- From the Knowledge Base, select Add Knowledge and then Add Article to create a new entry.
- Enter a descriptive title that clearly indicates the article's content.
- Write the article content, providing detailed information.
- Click Continue to start processing.
- The article moves through a Processing state before showing up as Published.
Article States
Your article will go through different states as it's processed:
Processing
The system is analyzing and integrating the article into the knowledge base
Published
The article is live and being used by the AI assistant
Creating Articles from Guest Questions
One of the most efficient ways to build your knowledge base is by creating articles directly from guest questions. When you respond to a question in the Service Desk, you can save your answer as a new article.
After saving your response as an article, it will appear in your property's knowledge base alongside manually created articles. This helps build a comprehensive information repository based on real guest needs.
Training the AI
The system automatically trains on new article content, updating the guest chatbot's knowledge in near real-time. This ensures that your AI assistant always has the most current information available.
Key points about the training process:
- Articles take priority over PDF content when information conflicts
- Training typically completes within minutes of publishing
- You can test the AI's knowledge using the Host Chat preview feature
- Articles can be updated at any time to reflect changes
Article Best Practices
- Use clear, descriptive titles
- Keep content concise but comprehensive
- Include specific details that guests might ask about
- Update articles when information changes
- Create separate articles for distinct topics
- Test articles using the Host Chat preview
Example Article Topics
- Wi-Fi access and troubleshooting
- Check-in and check-out procedures
- Appliance operation instructions
- Local recommendations and attractions
- House rules and policies
- Emergency procedures
- Parking information