XenGuide Overview
Understanding the AI-powered concierge platform for vacation rentals
XenGuide is an AI-powered concierge platform that streamlines vacation-rental operations by automating guest conversations across web, SMS and in-app chat. Seamlessly pulling live data from OwnerRez and other leading PMSs.
XenGuide automatically trains itself via listing details, photos and any host created articles so the chat assistant can instantly answer questions, translate languages, troubleshoot appliances and securely share dynamic information like door codes or Wi-Fi passwords—continually improving via a built-in help desk.
XenGuide will only supply a guest with an answer when it is 100% confident in the response and will immediately route all other questions to the host via XenGuide's mobile enabled service desk feature, allowing host interactions on-the-go. Guests are automatically invited to the chat with your XenGuide assistant based on reservation data received from a PMS.
By handling up to 70% of guest messaging and saving hosts as much as 20 hours every week, XenGuide frees managers to focus on elevating stays—turning friction-free communication into five-star reviews, repeat bookings and measurable operational freedom.
Key Benefits
- Automates up to 70% of guest messaging
- Saves hosts approximately 20 hours per week
- Provides multilingual support through automatic translation
- Securely shares dynamic information like door codes and Wi-Fi passwords
- Continuously improves through the built-in help desk system
- Routes questions to hosts only when necessary
- Enables mobile host interactions through the service desk